Privacy Policy Last updated: 31 July 2026 Who We Are MT Solutions, LLC operates the Zzzello app. Our mailing address is 3445 Midway Drive E 207, San Diego, CA 92110. You can contact us at hello@zzzello.com. Zzzello helps you discover hotels, compare rates, access member pricing, and start a hotel booking through our app. Hotel inventory, rates, booking fulfillment, payment handling, cancellation handling, and booking-related customer service are provided by Nuitée and its hotel, payment, and supplier partners. What This Policy Covers This Privacy Policy explains how Zzzello collects, uses, and shares information when you use the Zzzello app or visit our website at app.zzzello.com. It also explains when we share information with Nuitée so they can provide hotel rates, process bookings, handle payments, send booking communications, manage cancellations, and support hotel-booking issues. Website Visitors Our website at app.zzzello.com is a static informational site. It sets no cookies and uses no analytics, advertising pixels, session recording, or other tracking technologies. Fonts are self-hosted, so no font provider receives information about your visit. See our Cookie Policy for details. The website is hosted by Vercel Inc., a hosting provider based in the United States. When you request a page, Vercel processes your IP address, browser type, and the requested URL in short-lived server logs. This processing is necessary to deliver the website, keep it secure, and prevent abuse. Where the GDPR applies, our legal basis for this is legitimate interest in operating and protecting the website. If you tap a link to the App Store, you leave our website and Apple processes your visit under Apple's own privacy policy. Information We Collect We collect information you provide, information created when you use the app, and information needed to complete a hotel booking. Account and membership information: Your email address, login method, account identifier, display name, and related authentication information. Booking information: Guest names, email address, phone number, travel dates, room details, hotel selection, booking reference, booking status, cancellation information, and transaction metadata. App preferences: Currency, units, language, favorite hotels, recent places, recent searches, and saved app settings. Location information: If you choose to search near your current location, we use your device location to show nearby hotels. Device and technical information: Device, app, network, diagnostics, and security information needed to operate, protect, and improve the app. Communications: Messages you send to Zzzello for app support and messages related to your account, bookings, cancellations, or marketing preferences. How We Use Your Information To create and maintain your Zzzello account. To provide membership pricing and account-based hotel offers. To search hotels, show rates, save favorites, and remember app preferences. To send booking confirmations, cancellation updates, account messages, support replies, and marketing messages. To share booking information with Nuitée so they can process bookings, payments, cancellations, refunds, and hotel-booking support. To prevent fraud, protect the app, debug issues, and comply with legal obligations. Legal Bases for Processing (EEA and UK) Where European or UK data protection law applies, we rely on the following legal bases: Contract: creating and maintaining your account, providing member pricing, and processing and managing bookings you request. Consent: sending marketing messages and using your device location for nearby search. You can withdraw consent at any time. Legitimate interests: securing the app and website, preventing fraud, fixing bugs, and improving the service. Legal obligation: keeping booking, transaction, tax, and accounting records we are required to keep. Membership Pricing and Marketing We use your email address to support member pricing and account access. We may also use your email address to send Zzzello marketing messages, offers, product updates, and travel-related content. You can opt out of marketing messages by using the unsubscribe instructions in the message or by contacting us at hello@zzzello.com. Even if you opt out of marketing, Zzzello or Nuitée may still send transactional messages about your account, booking confirmations, cancellations, refunds, support requests, security, or legal notices. How Nuitée Supports Bookings Nuitée provides hotel inventory, rates, availability, booking fulfillment, payment handling, cancellation handling, and booking-related customer service. When you make or manage a hotel booking through Zzzello, we share the information needed for Nuitée and its partners to provide those services. Hotel booking support, including booking changes, hotel issues, cancellations, and refunds, is handled by Nuitée. App support, including Zzzello account, app access, bugs, and app feature questions, is handled by Zzzello at hello@zzzello.com. Payments are handled by Nuitée and its payment providers. Zzzello may receive and store transaction metadata, booking references, payment status, and related records. Zzzello does not store full payment card numbers in the app. Information We Share We share information only when needed to operate Zzzello, provide hotel booking services, support users, protect the app, or comply with law. Nuitée and hotel suppliers: We share booking, guest, contact, rate, payment, cancellation, and support information needed to complete and manage hotel bookings. Payment providers: Payment providers receive information needed to process, verify, refund, and support hotel payments. Authentication providers: We use providers such as Apple, Google, and Firebase to support login, account security, and authentication. Service providers: We may use vendors for hosting, analytics, diagnostics, email delivery, customer support, fraud prevention, and app operations. Legal and safety: We may share information if required by law, to protect users, to prevent fraud, or to defend our rights. Third-Party Services Zzzello uses third-party services to run the app, including hotel data and booking providers, payment providers, authentication providers, maps, analytics, hosting, and support tools. Those providers may process information under their own privacy policies when they provide their services. Location If you choose current-location search, Zzzello asks for permission to use your device location. We use that location to search for hotels near you. You can disable location access in your device settings. International Data Transfers MT Solutions, LLC is based in the United States, and personal information is processed in the United States. Nuitée and other service providers may process information in other countries. Where the law requires safeguards for international transfers, we rely on measures such as standard contractual clauses or the provider's approved transfer mechanism. Data Retention We keep personal information for as long as needed to provide the app, manage bookings, support users, maintain business records, prevent fraud, and meet legal, tax, accounting, and reporting obligations. Booking and transaction records may need to be kept after a booking ends. Security We use technical and organizational safeguards to protect personal information. No app, network, or storage system can guarantee complete security. Please protect your account credentials and contact us if you believe your account has been compromised. Your Choices and Rights Depending on where you live, you may have rights to access, correct, delete, export, restrict, or object to certain uses of your personal information. You may also have the right to opt out of certain marketing or data sharing practices. You also have the right to withdraw consent at any time and the right to object to direct marketing. Opting out of marketing is free: use the unsubscribe link in any marketing email or contact us. How to Submit a Privacy Request Email hello@zzzello.com with the subject line "Privacy Request". Tell us what you want us to do (access, correct, delete, export, restrict processing, object, withdraw consent, or opt out of marketing) and the email address linked to your account. Before completing a request, we may need to verify your identity. We usually do this by confirming you control the email address linked to your account. If we need more information to verify you, we will only use it for verification. We respond within the time required by applicable law. If we deny a request, we will explain why, and where the law provides an appeal, you may appeal by replying to our response. For hotel booking records, payment records, cancellations, refunds, or hotel-support records handled by Nuitée, we may direct your request to Nuitée or work with Nuitée to respond. Automated Decision-Making We do not use automated decision-making or profiling that produces legal or similarly significant effects about you. Complaints If you are in the European Economic Area or the United Kingdom, you can lodge a complaint with your local data protection authority. If you are in California, you can contact the California Privacy Protection Agency or the California Attorney General. We would welcome the chance to address your concern first at hello@zzzello.com. Children Zzzello is not intended for children under 13. You must be old enough to make a hotel booking and enter into the applicable booking terms. Changes to This Policy We may update this Privacy Policy from time to time. When we make changes, we will update the date above and make the revised policy available in the app. Contact Us For Zzzello app privacy questions, contact MT Solutions, LLC at hello@zzzello.com or by mail at 3445 Midway Drive E 207, San Diego, CA 92110.
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